[ legal ]

Cancellation & Refund Policy

Last updated: November 10, 2026

Plans change. Here is how cancelling, rescheduling and refunds work for our courses and training.

01AI Start

• Full refund if you cancel at least 24 hours before the session.
• One free reschedule with 24 hours' notice.

02Courses

• Full refund if you cancel before the first session, or within 7 days of purchase when no session has taken place.
• After sessions begin, the sessions not yet held are refunded pro rata.
• You can reschedule any session with 24 hours' notice.
• A session missed without notice counts as held.

03Team training

Cancellation and refunds are as agreed in the written quote for that training.

04How refunds are paid

Refunds go back to the original payment method through Stripe, within 5 to 10 business days.

05How to cancel

Email info@eboxlab.com from the address you enrolled with and tell us which course or session you are cancelling.